IMPORTANT NOTICE: In Hong Kong, it is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

General

In these terms and conditions, the ‘Company’ will be also referred as ‘we’ or ‘us’ means Wine Paradise and the ‘Customer’ or ‘you’ means any person, firm, company, corporation or body which places an order with the Company.

The Company shall make every effort to ensure that prices, details and sizes of products on our online store are up-to-date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at our sole discretion and stock availability.

All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested is unavailable. If we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before your requested delivery date.

Registration

You are required to register as a user before placing any order through our e-store. During the registration:

  • You must provide us with accurate, complete and up to date registration information;
  • You must safeguard your username and password;
  • You authorize us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
  • We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

Price and Payment

  1. All product prices listed in our online store are in Hong Kong dollars. The prices listed in our online store may differ from the prices of the same products in our different online/offline platforms. The applicable price shall be the price listed in our online store as at the date of purchase.
  2. Acceptance of orders is subject to our sole discretion. If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
  3. We accept payment by designated Visa, Mastercard, American Express, or other designated electronic means as specified on our website.
  4. Credit cards used for shopping should be valid and under the purchaser’s own name.
  5. We only accept Credit Card payment through Stripe. When you place an order, you authorize Stripe to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
  6. We use third-party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
  7. Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.